Jamie Carragher thinks Manchester United's owners do not care about the team's results while chief executive Ed Woodward is interested in "image over substance".
The Red Devils have made their worst start to a season in 30 years and are already 12 points off Premier League leaders Liverpool after just seven games.
They were held to a goalless draw by AZ Alkmaar on Thursday night and didn't have a single shot on target in the Europa League clash.
Manchester United's recruitment has also come under fire with many criticising the lack of depth in the Red Devils squad.
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Writing in his column for The Telegraph, Carragher laid into Woodward for meeting the likes of Rio Ferdinand, Edwin van der Sar and Patrice Evra for a sporting director job.
He wrote: "Most recently we have witnessed Woodward acting like a United superfan, apparently meeting a series of club legends who might take on the position of sporting director."
"None of those mentioned have any experience in such an important role in modern football. It smacks of image over substance."
"Responsible owners would not tolerate this shambolic approach to running their club, leading to an obvious conclusion.
On the club's American owners Avram and Joel Glazer, Carragher added: "The Glazers do not care because United are making money regardless of what is happening on the pitch.
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"In such a world, a pitiful defeat at West Ham - the most important event in the week for die-hard United - can be bracketed as a 'short-term distraction' by their chief executive."
Manchester United take on Newcastle in the Premier League on Sunday looking to bounce back from their disappointing previous away game - a limp 2-0 defeat at West Ham.
Featured Image Credit:Topics: ed woodward, Manchester United, Jamie Carragher